No refund received for Fitbit Ionic recall

[camilafgarciaa]

I requested a refund regarding the ionic Recall on 04/11/2024, the deactivation of the device went smooth.
The process was done correctly, but for some reason I did not receive a refund on Paypal.
I contacted Paypal and was informed that I would have to request the money to be resent.
I tried to resolve the problem via telephone support in Brazil, and was instructed to use the American chat. I explained everything in chat and they said it wouldn't be possible to resolve it there.
They asked me to call the international number, but my English is not perfect for a call.

Now I have no refunds, and no working ionics

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @camilafgarciaa. I'm sorry to hear that you haven't received your Ionic refund and I'll be glad to assist you. 

I understand how frustrating this could be and you can contact our team again for more details about Ionic refund, they will provide you with the proper information in your language. Visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.