No refund received for Fitbit Ionic recall

[E02]

Hi!

I have signed up for the recall on two of my ionics on March 27th. The deactivation of the device went smooth, and I got the email that I should receive the payment in 3-6 weeks.

It has been 8 weeks since, and no refund has made it's way to me. Fitbit has not kept up with their part of the agreement. Now I have no refunds, and no working ionics 😞

The phone number to contact support in my country (the Netherlands) is not active, so there is no way to get in contact.

Can someone please help me to get this figured out? By now it's time to get this refund over with.

Thanks in advance!

E02

Moderator Edit: Formatting.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @E02. I'm sorry to hear that you haven't received your Fitbit Ionic recall refund after 8 weeks. I'll be glad to assist you.

I noticed that you got in touch with our team and are already receiving assistance. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.