No tracking or heart rate on Ionic

[ottawapeterson]

15 month old Ionic, have had the odd issue with clock faces, etc. but have always found an answer that has worked. The past two days I have had zero steps and heartrate monitoring is not working. Have tried multiple resets, and one full factory reset. Charged at 100 percent and still nothing. Have scoured the forums and tried all solutions that I came across, nothing had been the fix. Next steps?

[YojanaFitbit]

Hi @ottawapeterson, it's always great to have new faces around. Welcome to the Forums! 

Thanks for all the time you've taken in order to troubleshoot the issues that you're having with your Fitbit Ionic. You've done an excellent job checking all those steps here, but as any of this is working; I'd suggest to wait until you get more details from our team. I've requested a case in your behalf and they will be contacting you shortly. Please try to give as many details as you can of the steps done, they will be glad to keep assisting  you.

Let me know if you have questions about this.

[Cjy71]

Having problems with ionic too,  no heart rate,active mins., sleep  or weather. Anyone have any suggestions on what to do 

[msyee]

I just discovered this morning my Ionic is doing the same thing.  Isn't tracking heart rate or steps, but when I look at my fitbit app on my phone, it is tracking.  

[Cjy71]

Have any ideals on what to do???

Sent from my iPhone

[Madtrekker]

I chose Fitbit over Garmin and I am regretting it. I have suggested the Ionic to many friends but will now stop. The fixes dont work and the forum is full of people complaining about the same things.

Just tell us that the product is faulty and offer us compensation - save your reputation. It is going down to the dogs.

Every time I go abroad I have issues with the faces and now I cant even update to a new face. The stats are tracked and appear to today's stats but not on the face. What is wrong.

Don't ask for more details you know what the flaw is. Just tell us what to do, fix it, bin it or buy a Garmin instead? 

Give me a straight answer, if you dare!

[Tieny]

I have the same problem since today! 

[Cjy71]

Sent from my iPhone

[Armyguy101]

I am also having the same issue has anyone figured out what is going on?

[halldor46]

I'm having the same issue. The battery also drained in one day despite not tracking any data.

[D2148j]

I am having the same issues. Heart rate tracking is switched on on watch. It stopped playing on Thursday 11th. I've tried swtiching off, reset, charging, sycning etc. Its also not counting any minutes active (yet in that time i've done at least 1 4 mile run, 2 trips to gym and lots of dog walks).  I'm at the point of buying a garmin as I'm getting fed up with issues.

[jkruser]

I am having the same issue.
I can see there is an update that I need. I have attempted to update my track countless times with wifi, bluetooth and direct connect, never works. It get to toward the end of the update and it tells me to "update failed please re-try".