No vibration on any feature on Fitbit Ionic

[Dolfin97]

I have seen several posts about iOS 13 and text messaging notifications, however I do not get vibrations on even just the features on the Ionic. When you went into timers, starting and stopping the stopwatch used to vibrate,  when a timer was done it used to vibrate. I don’t vibrations on any of the following anymore:

• Reminders to move
• Timer/Stopwatch 
• Plugging ionic in to charge
• alarms
• text messages
• calls
• calendar 

Vibrations is set to strong, I have followed all the steps in the iOS 13 issue several times. My apps, firmware and iOS are up to date. Do not disturb and sleep mode are off. I have removed my ionic from Bluetooth and the Fitbit app, removed the app and started like it was new. I have done About>Shutdown and even a factory reset. I don’t think my issue is with the iOS if I cannot even get the features on the Ionic to even vibrate. Is there some setting on the Ionic I am missing or did the Ionic just quit vibrating all together?

[SilviaFitbit]

@Dolfin97 Welcome to the Community. Thanks for taking the time to share your experience with Ionic. 

I appreciate the troubleshooting tried and the detailed information shared. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[DM.sblg]

When i set chronometer for 1 minute, and keep watching the watch, i sense 1 short burst vibration upon expiration.  It ised to vibrate until i pressed the check mark.  But now, the check mark appears and there are no vibration.

same thing when i receive a phone call.  I receive only one short burst.  The check mark appears to answer the call.  But while the call rings on the phone, there are no vibration on the watch.

[SilviaFitbit]

@DM.sblg Welcome to the Community. Thanks for the details mentioned. 

I would like you to test your vibration motor by performing the tips in this article: Why didn't my Fitbit device alert me? 

Keep me posted. I'll be around if you have any additional questions.