No vibrations on incoming messages

[Lidewey165]

Hi, don't know if anyone else has this same issue and perhaps found a solution for it. I allready tried several things, but vibrations are still not working on incoming messages. Incoming messages do appear, I can see them, but no vibrating. When I send a test message from my phone it does vibrate, which is strange. 

After using the Fitbit now for a few days I am losing my trust in the device... several issues keep coming up, have to restart in order to fix them, but even a restart doesn't work now 😞

[GySgt_Seidell]

If your not receiving them, make sure your Ionic is turned on in the settings (Check your "Settings"; there are two different vibration modes; Normal & Strong. Maybe try the Strong mode). Also, try resetting your Ionic (Press and HOLD the left and bottom right buttons together, until the fitbit icon appears, then release). The reset has always worked for me and hopefully will for you as well!!

Moderator edit: Updated subject for clarity 

[Lidewey165]

Thank you for your help. Tried that several times and after the 5th time and some hours later it suddenly started vibrating on incoming messages. Wonder how long it will last though... 😉 

[rpalmer68]

I've got the same issue.

Notifications have been working fine (Microsoft 950XL) for the last week, but suddenly for no apparent reason the ionic no longer vibrates when an notification comes through.

I can read it onvthe ionic but I don't get any vibration.

Vibrate is set to Strong and quiet hours is off and other things like goals etc do vibrate normally.

I have restarted the phone and ionic several times, but so far no luck getting the vibration back.

[SunsetRunner]

My vibrate worked for about 10 days. It no longer works. I've tested with texts, alarms, and simply toggling vibrate from Normal to Strong. I get nothing.

I've also hard reset the device and reset to factory settings. Nothing.

I've contacted support. They are having me ship back my watch and then they will be sending me a replacement.

I set myself up for this pre-ordering this device instead of waiting.

[djdaigle62]

I am having the same problem and tried the "reboot" suggestion from our USMC poster. Unfortunately that hasn't seemed to fix my problem either. Curious if there are any other "fix" options other have used...Thanks, Dave from LA

[SunsetRunner]

Probably not. I had the same issue and ended up contacting support for a replacement. I shipped it last week and got the update today that my replacement is being shipped.

[rpalmer68]

I contacted support and was told notifications aren't supported on Windows Phone so basically they can't help me in resolving the issue.

I don't believe it's a windows phone issue, but more a firmware issue, as it's only notification vibrations that stop but the notifications themselves still arrive on the ionic.

Mine seems to resolve itself but I always reset my ionic and phone when it happens and then send a test notification through the app, and then just wait for it to start working again.

Perhaps those with the issue need to log here what OS they are using? And if it's not windows phone, log a call with support as well.

[Pbuck]

Just got mine for Xmas and I’m having the same problem. I get the texts and phone calls on the Screen but it does not vibrate. I have it set on strong but still nothing. I’ve tried the re-set a few times but it didn’t help. 

[ohieaux]

Had mine for a few months.  It stopped vibrating on notifications about a month ago.  So, perhaps its a S/W issue on the latest firmware.

[BearcatScott]

When I go to settings, there is no Vibration setting. I only have Exercise Tracking, Heart Rate Zones, and Advanced Settings.  There is no Vibration setting in the Advanced Setting. I believe I have the latest firmware. I just got the watch 3/3/18. Not sure how to fix the weak vibration setting.

[rpalmer68]

You need to swipe left on the watch itself and open the settings icon, you should then see Brightness, Backlight Delay, Vibration etc.

[BearcatScott]

Thank you!  I didn't realize there were settings on the watch itself. I was just checking on the app on my phone.

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@rpalmer68wrote:

You need to swipe left on the watch itself and open the settings icon, you should then see Brightness, Backlight Delay, Vibration etc.

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Rookie mistake.

[MaginB]

Hi everyone I'd try to cover everything mentioned, if I'm missing something feel free to post it here! 

@Lidewey165  @BearcatScott It's great to hear that is vibrating again, let me know if you need further assistance. 

@GySgt_Seidell Thanks you so much for sharing these troubleshoots! 

@rpalmer68 If you're getting trouble getting notifications check out the troubleshoots listed on this article and it also wouldn't harm you tracker to perform the restart.

 @Pbuck  @ohieaux Thanks for your patience to this matter, In order to further assist you, I've gone ahead and escalated your case to our Support Team, keep an eye on your email inbox. 

Let me know how it goes!

[ohieaux]

i've found that I only need to Force Stop the Fitbit app on my Moto G5 Plus to restore notifications.  I do this 2-3 times a day to restore functionality.  Seems to be more of an app issue. @MaginB 

[MaginB]

Hi there @ohieaux! 

Thanks for sharing this update, let me know how it goes with the Support Team, I'll be around! 

Catch you later! 

[TimR65]

I have the issue on my iPhone. As per another member I believe it is a software issue with a recent update as it was working fine until recently. I have tried the resets etc but to no avail. Please advise. 

[MaginB]

Welcome aboard @TimR65! 

Thanks for your patience to this matter, let me help you out. In order to further assist you I've gone ahead and created a case on your behalf. Soon you'll be getting an email with the next steps. 

Keep me posted! 

[Kristof1234]

I had same issue after one week of usage of Ionic watch: my messages and calls were readable on ionic but no active notifications. It turns out you have two different screens for the settings on the watch concerning notifications: one is in "settings" (reachable through swiping to the left; you can decide whether you receive calls and notifications during exercise and/or sleep and the intensity of the vibration). However, the main setting can only be reached via the "secret" setting screen: hold the left button for 3 seconds and you can put notifications on or off. That was turned off by accident on my watch and it took me some time to find out about that one. Hope it helps for you!

[TimR65]

Thanks for the advice but holding the left button on my ionic just opens Fitbit pay.