Not Able to Sync Ionic

[tppt]

I have had my ionic for a week tomorrow. Still have not been able to sync it properly and use it. I have talked  to the customer service team multiple times and spent hours trying to trouble shoot with them.

It takes about 2 hours to get it set up. It syncs for about 5 minutes and then disconnects. It then goes back and forth from looking and syncing but never connects.

How long do we need to wait before this gets fixed or they can give some update. I have tried all the trouble shooting including factory reset, etc. Very frustraing.

Moderator Edit: Updated Subject for Clarity

[MsYogi]

I just purchased the ionic and received mine 2 days ago.  Only way I can get it to sync to my Samsung Note 8 is by deleting the device and adding it back.  This really sucks especially after paying almost $300. Have any updates come from fitbit support?

[Sunsetrunner154]

It is very stressful to have this happening. I am so glad I didn’t buy online. Got my new watch and this is Day 2. So good so far. Perhaps the new update fixed the problem.

Sent from Robyn Nast/Hinchcliffe

[Sunsetrunner154]

Yes there has just been an update for the watch and the App. Try doing a Factory Reset

Sent from Robyn Nast/Hinchcliffe

[Joes1962]

I went through the entire process again today. Deleted the Ionic from my account, deleted from Bluetooth on my iPhone 6, factory reset the Ionic, downloaded the latest app and installed, set up the Ionic again with the latest firmware. Got it all up and running and had the same issue: it would only sync reliably if I turned on Bluetooth search on the Ionic. 😡

So I called and asked if replacing the Ionic would fix the issue. The rep on the other end put me on hold for a while and came back to the phone and told me that he was told that wouldn’t help my situation. I never could get him to admit they have an issue they are aware of, but he did agree to let me return the Ionic for a refund since this was my 7th call with no resolution to my issue. 

I really do like the the concept of the Ionic, it would have been awesome if it worked like it was supposed to. I’m back to my Blaze tonight which is working flawlessly as it always has. I guess I’ll just use the Blaze until Fitbit gets all this sorted out, and maybe then try Ionic (or whatever replaces it) again. 

[Lindavenn66]

I've had my ionic for a month... got an update and Bammm!! No syncing! Finally

got it yo sync after pulling my hair out. I guess i should have read some reviews before purchasing!! 1st Fitbit love the challenges and community. Is this the start of another stressor??? I didnt think so but YES!! I count on this thing to help me stay motivated. Such BS!! 

[MsYogi]

Ok I will try it. Thank you!

[DIKKE]

Ok, signing off here. Using a Chinese model now, that has all notifications working, syncs, costs 60€, and has a batt life time of 4 weeks. removed the app, and will have a look again in 6 months here. Good luck with this struggle!

best, Dikke

[joe3175]

Since getting the latest update, I no longer get notifications on the Fitbit. However I do not have issues with syncing using my Samsung S8+. Hopefully the notifications issue can be sorted out soon, but overall if that is my only problem I do not consider it a biggie.

[joe3175]

Have now got notifications working again. I did not realise that the settings were turned off during latest update.

[Prestonw1]

Any ideas I have spent 4 hours trying to sync my iconic followed all the instruction several times to no avail 

my I-phone recognise the tracker but no sync 

[Yvettekendall]

Same here and cannot participate in challenges. I join but it says I have 0 steps. 

[Tharnid]

I have had to reset everything 3 times since it came in the mail January 13th.  Call support and they tell you the same thing that we get here....so it is a waste of time.  I have to reset one more time and I am going back to my Charge 2.  I loved the Charge HR and Charge 2 pretty disappointed with Ionic so far.   

[Prestonw1]

Thank you will try again

Sent from my iPhone

[Slampe]

I too was excited to see an update and optimistically thought that perhaps this was the fix that was going to work. It did, for less than a day. It's strange that one minute it's connected and then randomly chooses to not connect and then I am unable to reconnect unless I go through the long process of removing the device and re-adding it. Then it may work for a day, 3 days, or an hour. I think I am beyond the return since it was a Christmas gift. And I specifically signed up for the Pandora monthly fee version so that I could use this darn thing with earbuds so I don't have to take the phone on runs. Still waiting for the "right" thing to pop up and the device to work to it's full extent. I expected more from fitbit based on the previous devices I've had that worked wonderfully. 

[Jake80]

Be sure all other bluetooth devices off.

update fitbit and device using to pair

go to fit bit app and new device and follow instructions.

Gl 

[RxD]

If syncing to be done with Fitbit App on desktop, use the data-charging cord after unpairing on the bluetooth. It finally worked for me. 

[MaginB]

Hello everyone, thanks for all the information that you have shared!

I know the most of you already have tried all the possible troubleshoots to have this solved. The steps provided here previously are the ones that usually work for most people to resolve syncing difficulties. 

Additionally, if you haven't done so already I would recommend updating your firmware version as well. 

Catch you later! 

[Prestonw1]

Thank you will try

Sent from my iPhone

[Prestonw1]

Thanks

Sent from my iPhone

[ScottKilbo]

Have you actually read this thread?  Most of us, including myself have tried these steps.  At best, they temporarily work.  At worse, like in my case, they do nothing.  I have a Note 8 with the latest updates applied.  You're not going to tell me that the Note 8 is not an accepted device, are you?  We've updated the app (useless).  We've updated the firmware (even more useless).  The overwhelming complaint here is Fitibit doing just what you did.  We get no information other than what you given in the past, and this information has been proven time and again to be a band aid at best, and completely useless at worst.

Those of us that actually decide or have decided to stick with this useless device will watch here for another ten pages, until one of you comes along and spouts this BS again.  It's good for a laugh, if you try not to consider the $250 that we spent on these **ahem**ed things.