Not Able to Sync Ionic

[tppt]

I have had my ionic for a week tomorrow. Still have not been able to sync it properly and use it. I have talked  to the customer service team multiple times and spent hours trying to trouble shoot with them.

It takes about 2 hours to get it set up. It syncs for about 5 minutes and then disconnects. It then goes back and forth from looking and syncing but never connects.

How long do we need to wait before this gets fixed or they can give some update. I have tried all the trouble shooting including factory reset, etc. Very frustraing.

Moderator Edit: Updated Subject for Clarity

[DIKKEV2]

Good, i deleted my account and asked fitbit for a refund. No refund after 45 days. Apperantly i should have read the phone compatibility list before buying this model. That list is hidden somewhere, and when i pre ordered it, Fitbit never asked me to check if my phone was compatible.  Silly me thought it was OS and BT version related, but apperantly some genius decided to mess with phone models, instead of being OS en BT compatibe. Seems that my CAT 60 android 6.01 and BT 4 is not compatibel. All other BT devices work with that model phone, only the ionic seems to use some very special BT protocol. So, i tested the ionic on a windows phone from the beloved  wife here, and all notifications work. Sync works.

Now i wonder, since i see many issues here with both apple and adroid phones, why does this model have these BT issues with a specific phone model, and why is it not OS and BT compatible?

[SunsetRunner]

Hi All,

just St wondering if anyone is having trouble syncing their ionic.

About twice a week I have to shutdown my ionic and re sync it to register all my steps completed for the day.

[Yvettekendall]

Hi everyone
I had to call Fitbit customer service on Wednesday afternoon about the trouble I’ve been having with the Ionic. They did try to tell me it was software problems between my iPhone 6 and the watch. I told them I understand that could be the problem when it came to the syncing issues but not the other issues I’m having. I’ve been losing portions of my workouts because the watch automatically resets itself out of workout mode back to clock. I have to be constantly checking the watch during my workout classes to make sure it’s still working. I told the supervisor I was talking to I shouldn’t have to be doing that. He said but it looks like right now the watch is working as it has synced 53 times so far that morning. I replied yes it’s working now but for how long? I shouldn’t have to keep resetting the watch several times a week, it’s ridiculous. I even had to do a factory reset last Tuesday which resulted in me losing all my data from Monday. The supervisor took my phone number and said he would see what they could do for me and would call me back. He called back within the hour and told me they would replace my watch. They emailed me a FedEx return form so I could return my watch and when they receive my returned watch they will send me a new one.

Sent from my iPhone

[Norvs]

The syncing problem is very annoying!!! After the upgrade i have this sync problem. Even Wi-Fi very difficult to connect.

Moderator Edit: Format

[JimNY]

I had two major problems after FW update:

1. Battery life became terrible, one charge did not last for one day. I had average 5days before  the update. Any way to fix the problem? 2. Sync problem as discussed by others. 

[Pattirose]

Same problem here....phone is barely syncing now for the past week...

[Hooha]

I’ve been using ionic for 4 months now. It’s difficult to get it to sync. Very temperamental. To sync my ionic, I have to take it off and give it a lunch break of at least 30 mins, away from other Bluetooth device. Then step away as if it knows I’m peeping and sync. Works best when there’s a wall between us and I’m like 10 metres from it. 80% success rate. If it’s connected to the charger, then it’s 95% success rate ( minimum distance apart still applies). 

It’s A Great watch, but if this behaviour don’t get sorted, then I’m sure my next watch would be something else. 

[DIKKEV2]

Well they refuse to send me a new model, since my android 6 and BT4 phone is not on the compatible list. The funny thing here is that i do read a load of complaints from those who do have a comp phone.

This legal hideout is ofcourse great for FB, they have my money, and i have something eating dust on the shelf.

[Tonylc]

I am returning mine while I still can. I have been using a Samsung S2 that was my wife's.  I like it and it works.  

[Prestonw1]

ThAnks got reply I have got it working !

Sent from my iPhone

[oruaM]

I'm sorry I didn't specify this only happened once and I've several different issues with my ionic so that may not have been clear. I discovered yesterday that if I don't pair my ionic with my Android phone somehow it pairs and syncs better then when I try to do it with troubleshooting included. Go it a try people, if yourey as annoyed as I am about this device it's worth a shot.

[blazer_1789]

How, exactly?

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@Prestonw1wrote:
ThAnks got reply I have got it working !

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[ScottKilbo]

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@Prestonw1wrote:
ThAnks got reply I have got it working !

Sent from my iPhone

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Come back in two weeks and tell us that it's still working without any further work needing to be done on it and I'll believe it.

[Sunsetrunner154]

Returned my other Fitbit Ionic because of syncing issues on 21st February I had enough and got a new one on the same day and there had been a Factory Update and an App Update which I thought I am in luck and to my surprise the new one failed to sync on the 13th March (Australian date) 21 days of working as it should. and I obviously need to to yet another restart and the same issues are to begin all over again and y stress levels just will keep going up. I love the product but! Enough is enough.

Moderator Edit: Format

[Kwstreet]

I cannot get my Fitbit to turn on it’s WiFi. I have tried from both my iPad and my iphone6s both just say searching and cannot find the Fitbit. Beyond frustrated! Ready to return it.

[ScottKilbo]

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@Kwstreetwrote:

I cannot get my Fitbit to turn on it’s WiFi. I have tried from both my iPad and my iphone6s both just say searching and cannot find the Fitbit. Beyond frustrated! Ready to return it.

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Return it if you can. You will not regret it.  My regrets come from not returning it.

[Kwstreet]

I hope they take it back. I got it for Christmas.

Sent from my iPhone

[Yvettekendall]

I have the same problem. I have to make sure the watch is charged more than 50% and I have to be right beside the WIFI router.

Sent from my iPhone

[Yvettekendall]

I got mine for Christmas too and they wouldn’t refund me but they did take my watch back and sent me a replacement. I haven’t received the replacement yet and I am hoping I won’t have any issues with the replacement

Sent from my iPhone

[PeteG-1]

@Yvettekendall Perhaps there's some confusion, the Ionic doesn't sync (fitness data) over WiFi, it only uses it to transfer music, in a wifi-direct method.

I'm not sure about the weather app, it may use WiFi, but honestly I bet it uses Bluetooth, through your phone/tablet/PC/whatever, to update this too, WiFi seems to be very limited in scope.

It certainly uses Bluetooth to sync all your fitness data, having WiFi connected, or not, has zero to do with that side of things.

Bluetooth is somewhat range-sensitive though, but as long as you have your device in the same room, it's usually pretty solid (BT max ranges from about 30' for standard, to 100' for some new types).

I returned my Ionic awhile back though, before I got out of the "holiday return window", it was just too flaky, in many ways, sync'ing being probably the most critical/irritating of the bunch...

Moderator Edit: Format