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Not Able to Sync with Pixel 2 XL

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‎06-05-2018 18:23 - last edited on ‎06-07-2018 10:57 by Moderator Alum

‎06-05-2018 18:23 - last edited on ‎06-07-2018 10:57 by Moderator Alum

I am having issues with this phone and my Ionic

It worked when i first got the phone but not it wont sync!

 

Has anyone had the same problems with this phone ?

 

Moderator Edit: Updated Subject for Clarity

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4 REPLIES 4

‎06-07-2018 10:56

‎06-07-2018 10:56

Hi @Drekko, I hope you're doing well! 
 
I was checking the list of supported devices and the Pixel 2 XL is not showing there. I believe this is the main reason why you are experiencing this.
 
However, the developer team is aware of the need to add new devices to the list of compatible devices. There are some users who can synchronize with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 4.4 KitKat), you can try the tips on this help article.
 
Note that we don't guarantee that the synchronization would be will be successful as we are still testing on this phone model.  
 
Keep me posted! Smiley Happy
Santi | Community Moderator, Fitbit

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‎06-07-2018 16:38

In response to SantiR

‎06-07-2018 16:38

Thanks for your reply

 

This doesnt explain then why it worked when I first got the phone?

 

Also the Pixel 2 XL has been out for 9 months already and you still dont support it?

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‎06-10-2018 07:11

In response to Drekko

‎06-10-2018 07:11

@Drekko Thanks for your reply! That is because Fitbit is still testing on this phone model so it may work or not. It is not guaranteed. Have you tried the syncing troubleshooting steps I left on my post above?

 

Please stay tuned to the list of supported devices for new additions!

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎06-10-2018 16:59

In response to SantiR

‎06-10-2018 16:59

Hi 

 

yes I did try those steps

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