12/2018: Currently getting my second replacement sent to me. I bought it originally in March and then the screen turned off/died within 3-4 months. Fitbit quickly sent me a replacement hardware/face and that worked for another 3-4 months but now again the screen is malfunctioning. I am waiting again for a replacement to give it one more try but have honestly lost faith in this product. This time I am getting a complete replacement with new bands/charging cords to see if that makes a difference. I am extremely active in running, biking, swimming, hiking, kayaks, etc and don't believe the fitbit is durable enough for my lifestyle.
Really sad because I switched to this from the apple watch and love it for many reasons such as battery life BUT the product has been faulty for me.
8/22/19: Going through a 4th claim for yet another malfunctioning fitbit. None of the replacements I've received from my original March/2018 have lasted more then 4-6 months. The current problem (from my 12/2018 "brand new" fitbit that was sent to me is my fitbit not keeping the charge more then 7 hours. I bought Asurion back in March 2018 for it originally so going through them this time since fitbit won't do anything now. "it's outside the year factory warranty" despite the last fitbit "fix" received months ago. Not a durable product at all for those that are very active!
