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Not able to connect my device to iPhone nor Laptop

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‎08-07-2019 01:41

‎08-07-2019 01:41

I keep getting errors, all the steps in the screen won't work (disconnect bluetooth device et cetera). Anyone experienced this as well? I am getting hopeless...

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‎08-07-2019 01:51

In response to RoyWoesthuis

‎08-07-2019 01:51

Rather than me guessing, have a look at fitbit's troubleshooting guide at Help article: Why won't my Fitbit device sync? and if that doesn't help then, as it says at the end of that help file, it's probably best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options.

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4 REPLIES 4

‎08-07-2019 01:44

‎08-07-2019 01:44

If it's not connecting to phone or laptop then it's a probably a problem with the fitbit. Have you tried a restart by pressing and holding the back and bottom buttons on the Ionic until you see the Fitbit logo on the screen?

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‎08-07-2019 01:45

In response to SteveH

‎08-07-2019 01:45

Hey Steve, already tried that like 100 times, but also doesn't work. 

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‎08-07-2019 01:51

In response to RoyWoesthuis

‎08-07-2019 01:51

Rather than me guessing, have a look at fitbit's troubleshooting guide at Help article: Why won't my Fitbit device sync? and if that doesn't help then, as it says at the end of that help file, it's probably best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options.

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‎08-07-2019 02:06

In response to SteveH

‎08-07-2019 02:06

Thx Steve, talked to Customer Support and I have to send it to them.

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