Not able to sync to Samsung after firmware release 27.31.1.29

[HildeWN]

After updating to 27.31.1.29 my Ionic canno sync to my Samsung Galaxy S6.

The Ionic is not available from my Samsung in the Bluetooth-list (Ionic Device cannot be chosen).

How can this be solved??

[JoeMT]

I'm having the exact same problem with the Samsung Note 8. Immediately after updating to 27.31.1.29 my phone seems to not see my Ionic.

[Rujoe9]

I had the same problem on my S7.  Finally got it to work.  

Make sure app is updated.

Delete Ionic from account

Restart phone

Restart Ionic

Re-pair Ionic to phone/app

  This took longer then it should, but finally I got the green check saying pairing complete.

[JoeMT]

Thanks a lot, @Rujoe9 !  I lost half of my sleep data but it's syncing now!  It's a shame we have to do this.  Hopefully this will be the last time. 

[TomDNA]

Success!

I reported the same problem one day after receiving the updated firmware. With relative ease (viz., after 2-3 attempts), my ionic was successfully updated on my Samsung Galaxy S8. However, after the installation, it failed to sync to the S8 or my Win 10 computer. I got various troubleshooting messages, such as try Wi-Fi, then try Blue Tooth, repeat.

After twice performing the left button--bottom-right hold to reset, the Ionic was able to sync to both the Galaxy S8 and the Win 10 computer. I waited several days before writing to be sure the situation would not revert. The problem seems to be solved!

[HildeWN]

Solved! I turned the Ionic off and on. Now it works!