Not getting my text on my fitbit ionic

[Kateb123]

My fitbit wont sync to show my text messages. Help. How do I get my text on my ionic???

[GySgt_Seidell]

Hello @Kateb123 and welcome.  Can you please provide some details for me:

1.  Phone Type / Brand/Model

2.  Phone current OS version

3.  Last date/time your Ionic fully synced with your phone

Thanks and I'll be watching for your reply!

[Kateb123]

Samsung galaxy s8plus.  OS. I think 8.0.0

Last time synced was Sunday July 15th. 

[GySgt_Seidell]

Hello @Kateb123, since I'm an iOS guy, let me use a Help article (From Fitbit) to provide some assistance:

ANDROID PHONE

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported phone or tablet. 
• The latest version of the Fitbit app is installed on your phone or tablet. 
• Your phone has a cellular data or Wi-Fi connection.
• The Fitbit app is allowed to run in the background on your phone. 
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections.
• Your phone doesn't have a syncing issue listed
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date?

Depending your phone, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If your Fitbit device still won't sync, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart it.
5. Uninstall and reinstall the Fitbit app.
6. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 
7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

This is the LINK for further assistance:  https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1#android

If you need more assistance, post back.  Thanks and Keep on STEPPING!