01-04-2018
10:09
- last edited on
01-05-2018
07:56
by
MarreFitbit
01-04-2018
10:09
- last edited on
01-05-2018
07:56
by
MarreFitbit
My ionic was working perfectly with my old phone ( Samsung edge 7 ) when it comes to notification.
Now I have a new phone ( LG G6 ).. and I hardly receive any notification on my ionic.. I cannot even get the notification test when I send it.
Even though, it's always connected through Bluetooth and I have all the settings done correctly.
So, Why is this happening?
Moderator edit: updated subject for clarity
01-05-2018 07:56 - edited 05-19-2025 10:13
01-05-2018 07:56 - edited 05-19-2025 10:13
Welcome to the Fitbit Community @SunsetRunner! The reason why you are not getting notifications on your LG G6, is due to this mobile phone is not yet a compatible device with the Fitbit app. This means that our Android team has not yet tested it for compatibility and added it to the list what means that we don't have a estimated date on when it will be added. If the device supports BLE (AKA Bluetooth 4.0), maybe that is the reason why you were able to connect it. However, we don't guarantee all the functions will work as they should due to the incompatibility, as you're having now with the notifications.
Knowing that, I'd try the following in case these steps work with your LG G6:
If you've reviewed the list above and can't get notifications to work, force quit the Fitbit app and reopen it to sync your Fitbit device.
Notifications should work as expected after your device syncs. If they don't, continue with the following steps:
Hope this really helps!
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