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‎05-28-2019 02:57 - last edited on ‎05-29-2019 12:20 by Fitbit Moderator

‎05-28-2019 02:57 - last edited on ‎05-29-2019 12:20 by Fitbit Moderator

Hi I don't get any notifications on my ionic anymore. The ionic says it needs pairing with my phone but my phone says it is already paired. I have deleted pairing, reset ionic and no change. 

 

Moderator edit: Subject for clarity 

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‎05-29-2019 12:19

‎05-29-2019 12:19

Welcome to our Community Forums @Gazmonty thank you for bringing this to my attention, I'm glad to help you with the notifications on your device.

 

Seems odd that your Ionic says that you need to pair it with your mobile device when it's already paired, thanks for troubleshooting this matter prior posting. If you haven't already done so, please try the troubleshooting steps from our help article: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Also, I'd like to let you know that I've moved your post to our Ionic board. 

 

I'll be here, please keep me posted. 

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