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Not seeing anything on the screen but dots and the new how to start message

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‎12-25-2018 10:21

‎12-25-2018 10:21

Unable to even get a time to show. New watch.  Nothing but dots on the screen and pressing anything does not change it.  Too much money for a watch that doesn't tell time let along anything else!!!  Starting to feel sorry already...

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‎12-25-2018 10:37

‎12-25-2018 10:37

Hi, @walede! Are you referring to the Fitbit icon? Have you tried restarting it? Hold the left and bottom right buttons for about 10 seconds.

MakMak | Community Council

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‎12-25-2018 11:48

In response to MakMak

‎12-25-2018 11:48

Did. On with chat and they aren't helping much. Hangs up on the update
download. Thanks.
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‎12-25-2018 11:52

In response to walede

‎12-25-2018 11:52

I had that problem on my Charge 3 when I got it recently. I ended up unpairing and repairing it and the second time through the process the update worked for me. The first update when you add a tracker does seem to be on the touchy side.

MakMak | Community Council

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‎12-26-2018 06:08

In response to MakMak

‎12-26-2018 06:08

Was able to solve by avoiding WiFi and using Bluetooth and a phone download
via phone network instead of using the wifi. Once download and update was
completed, about two hours, everything started working. The system would
not accept wifi. Thanks for all your help.
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