Fitbit Ionic is not syncing

[SueM23]

Hi me again.  My Ionic isn't syncing.  Any ideas.  Funnily enough the steps have synced, but nothing else has.  

Moderator edit: updated subject for clarity

[supersmart01234]

Have you tried a reset?

[MarreFitbit]

Welcome to the Fitbit Community @SueM23! Have you tried what @supersmart01234 suggested? Are you still having connectivity issues? If so, I'd like you to make sure that your Fitbit Ionic is still connected to your Fitbit account. Maybe the tracker got unpaired and that's why it's not syncing? Also, check if the tracker is still appearing on the phone's Bluetooth settings. 

Keep in mind that a syncing difficulties may be caused by a missing requirement. Check the following:

• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your Fitbit app is up-to-date. 
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. 
• Your phone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date. 

Depending your Android device, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If those steps don't work, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. Restart your Ionic by following these steps. 
5. Uninstall and reinstall the Fitbit app.

Also, check this helpful article for more details about this. 

Try that out and let me know how it goes! 

[SueM23]

How do you reset?

In the end I set up my watch again, linked to another email address, and it
worked!



Thanks