07-25-2020 06:57 - last edited on 07-28-2020 15:09 by SilviaFitbit
07-25-2020 06:57 - last edited on 07-28-2020 15:09 by SilviaFitbit
I’ve been using this Ionic for a long time. There is a trail that has mile markers that I frequent. According to map my run and those markers I’m going three miles. My iconic is logging it as four +. It seems to search for the signal a lot during the walk and on the same route in the past it never did. This is on clear days, no trees or buildings. I wait for signal before starting. I bought the iconic so I didn’t have to bring my phone so I do not connect during the walk. Is this the problem? Or is it just old, do I need a new one? I read some other questions and maybe it’s the update? I just don’t want to buy a new one and have the same problems. Please help, thanks!
Moderator Edit: Clarified subject
07-28-2020 15:21
07-28-2020 15:21
@SarahB11 A warm welcome to the Community. Thanks for getting in touch about this.
I appreciate the detailed information shared and the research done prior to posting.
Please double check the following information, this could affect that your Ionic connects to the GPS:
Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and thick cloud cover, can interfere with your device’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
Since you have a Fitbit Ionic, there's no need to take your Ionic with you because it has built-in GPS.
I'll be around if you have any additional questions.
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