Only 1 device per account

[Richu]

I’m on my second ionic. On the first, I was able to have 2 devices on the same account, the first ionic and a charge 2. I now have a newer ionic and a charge 3. The app will no longer allow 2 devices on the account. I use the ionic for every day use and the charge 3 for working in the yard and other activities that could damage the ionic. Does anyone know what’s up with this? Thanks!

[JohnnyRow · Accepted solution]

The difference is in that you now have a Charge 3 instead of Charge 2.

Quoting from Can I use more than one Fitbit device with the same account? 

"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time."

You should still be able to use the Charge 2 with either of your newer models, though I realize that is probably little consolation.

[Rich_Laue]

After setting up the Charge 3, you should be able to add the ionic back.