Only counting stairs if in exercise mode or right after

[joeboyer]

So my Ionic has been acting a little weird lately. It won't count stairs. But then I realized if I was in exercise mode (like out on a walk/ run) then it would count stairs and be okay for a few minutes. But then it would stop counting my stairs in my house (it has always counted them fine until a couple weeks ago). Also, I did spinning this morning and it counted the stairs in my house right after that. But then it goes back to not counting them after I rest a while. 

Any ideas what might be going on?

[Rich_Laue]

How tall are your ceilings @joeboyer?

[joeboyer]

8 feet-ish. They're kind of low but they have almost always counted as a flight of stairs in Fitbit's algorithms until about 2-3 weeks ago. And it still counts them if I'm in exercise mode. Weirder thing is that I even went on a hike a few weeks ago and I got steps, miles, calories, active minutes, but not stairs (I wasn't in exercise mode).

[Rich_Laue]

You may have to raise your hand at the top of the stairs, Fitbit looks for 10 feet. Even at this it is looking at a weight difference less than the weight of 2 square inches of paper. 

[joeboyer]

Thanks for the response. I’m pretty sure there’sa malfunction though because, as I had mentioned, I went on a hike and it didn’t count and walk around my neighborhood and don’t get any credit for flights climbed. And also, it worked until just recently. 
I do often raise my hand at the top of the stairs and that used to help until this problem started happening.