Only limited amount of banks on Fitbit Wallet

[hurvs_the_word]

So I just saw that the Wallet is available in the Fitbit App. However, there is only a limited amount of banks available to pick from. When will this list be updated?

Currently the list is as follows:

United States: 

• American Express
• Bank of America 
• BECU (Boeing Employees Credit Union)
• Capital One (Mastercard and Visa credit cards)
• First Tech Federal Credit Union
• U.S. Bank

Australia: 

• ANZ
• Commonwealth Bank
• National Australia Bank

Moderator Edit: Clarified subject.

[BradleeSargent]

still waiting pin is already on my phone but wallet does not work.

[MikeF]

Sorry, but I n your earlier post you said support have already told you that your phone isn’t a supported model so I’m unclear what else you’re waiting for? Did I miss something specific?

[BradleeSargent]

Hopefully developers will recognize my post, and try to get the app working
on my model phone. I myself am a software developer and that's how things
should go...

[BradleeSargent]

I found the solution is that I had to put a pin number on my cell phone, not just the fitbit.

[Ngiesler]

Has this been resolved for you?

[SylvieD1971]

of course not, i don't have any access to any sort of wallet

[BradleeSargent]

yes

[BREWSKl]

@BradleeSargent I was told the same thing when I first bought my Ionic. I was on the chat with I assume lvl1 support. They said my Moto Z2 was not a supported device. Then I told them my Blaze worked fine with my Moto Z and they told me the Moto Z was also not supported. That's when I became suspicious. Why would they tell me a device is not supported when I have been using it for the last year?

So on my drive home from work I called them on the phone instead of chatting. They moved me to lvl2 or 3 support. They were much more helpful and knowledgeable. They were able to get me connected and up and running in minutes. 

So the moral here is Fitbit does not document known issues very well or train their employees to handle (somewhat) complex tasks. You just have to get lucky and talk to the right person and then you might get what you need. But you will struggle all along the way until you get to that person.

To make this post relevant to this thread I am now having issues with getting the wallet set up and the chat person blamed it on the bank saying a problem on their end. Called the bank and they said everything looks good on their end. The struggle continues...

[michaelye168]

"Invalid entry, please check your input and try again". I left middle name/initial blank because I do not have a middle name, all other fields are correct.

[BREWSKl]

Not sure what the problem was but my wallet issue is fixed. The support simply said, wait until Nov 25th and a new version of the Fitbit app will be released. Once I updated the Fitbit app on my phone, the wallet works fine.

[michaelye168]

It is odd that I can add my AMX cc but now chase visa.

[JPT5000]

This doesn't solve the problem. Using an S7 edge and can't even get to the point of loading a card. 

[PathofaNinja]

I can’t get the verification code. I send through email but I have yet to receive an email and it’s been a day already. 

[JuanVB]

I was told that they do not have time for Windows 10 app

[Ventsi]

Hi I tried to add card in fitbit Ionic wallet, but when I tap wallet tile I can see only application info? Model phone Sony Xperia XA1 ultra, thanks 

[GreenButterfly]

Hi I am ANZ New Zealand and everytime I set up my wallet, I get am error message saying to check the list of banks available?

 Was exited to use my wallet on Fitbit versa.

Cheers, 

Dom

[Colinm39]

@GreenButterflyWelcome and unfortunately for you the ASB Bank is the only one in the New Zealand  Fitbit available Banks List 

---

@GreenButterfly wrote:

Hi I am ANZ New Zealand and everytime I set up my wallet, I get am error message saying to check the list of banks available?

 Was exited to use my wallet on Fitbit versa.

Cheers, 

Dom

---

[Selest66]

My Fitbit charge 3 limited edition became faulty so today I got a replacement.  I've downloaded it and paired it but it's got stuck on the wallet.  I put in my pin and it has been stuck on "securing Fitbit wallet" for about half an hour.  I've tried turning my bluetooth off and on again and I've tried turning my phone off and on but nothing is working

[Ventsi]

Reset your phone and try to connect again

[WackyMatt]

When will UK Banks be added like HSBC and Lloyds? Fitbit is so behind the times!