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PC can't find Ionic to transfer music

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‎11-14-2021 11:19 - last edited on ‎11-14-2021 16:39 by Fitbit Moderator

‎11-14-2021 11:19 - last edited on ‎11-14-2021 16:39 by Fitbit Moderator

Over the past few weeks I've been having issues transferring music to the watch from my music library. The PC sees and connects with the watch via wifi. Watch goes into 'connecting' mode when I select transfer music and Desktop fitbit app is "looking for your watch" when I click on transfer music (which seems weird because under managing wifi it shows my wifi network and shows it as connected) but the screen never flips over to the next screen which shows my playlist so I never get to the actual transfer stage on the PC it gets stuck on looking for your watch... super frustrating, especially since they had never been an issue up until a few weeks ago

 

Moderator edit: updated subject for clarity

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‎11-14-2021 16:38

‎11-14-2021 16:38

Welcome to the Fitbit Community, @Scheddar.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided.

 

I would recommend following these troubleshooting steps to resolve issues while downloading music. 

 

In addition, you can uninstall and reinstall the Fitbit app on your PC. Whether you continue having difficulties, please set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1636936656366.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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