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PIN doesn't work and it's showing unlock with your phone

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‎08-05-2019 08:09 - last edited on ‎08-06-2019 06:44 by Fitbit Moderator

‎08-05-2019 08:09 - last edited on ‎08-06-2019 06:44 by Fitbit Moderator

My pin number stooped working. I can't connect to my phone. It says to connect using my phone but it won't connect. How can I get my watch to work again? Capture.JPG

 

Moderator edit: Updated subject for clarity 

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‎08-06-2019 06:49

‎08-06-2019 06:49

A warm welcome to the Community @stltom. Thanks for the screenshot shared and the details mentioned. 

 

It usually happens when you an incorrect PIN code 10 times, you will need to unlock your Fitbit device in the Fitbit app. 

 

To unlock your device with your phone:

  1. In the Fitbit app, tap the Today tab User-added image > your profile picture > your device image. 
  2. Tap Device Lock.
  3. Find the option to reset your PIN code. 

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

 

Let me know how it goes. 

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