01-20-2021 23:35 - last edited on 01-21-2021 08:48 by LiliyaFitbit
01-20-2021 23:35 - last edited on 01-21-2021 08:48 by LiliyaFitbit
My phone Bluetooth says to go to device app to pair with it. I can't find anything on the app to pair device without starting again and losing any unsynched data. Help!
Moderator edit: subject for clarity
01-21-2021 08:47 - edited 01-21-2021 08:50
01-21-2021 08:47 - edited 01-21-2021 08:50
Hi @Beckiejane, it's nice to see you again in our Community Forums.
Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling. If your device is not paired to your Fitbit account at the moment, the unsynced data will be lost, however, you can log your exercise manually: How do I manually log exercises in the Fitbit app? Please follow these steps to set up your watch:
If you experience any difficulties with setting up your device, please follow our tips at Why can't I set up my Fitbit device?
I'll be around if you need further help.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
01-21-2021 12:07
01-21-2021 12:07
01-21-2021 12:58 - edited 01-21-2021 12:58
01-21-2021 12:58 - edited 01-21-2021 12:58
Thank you for your reply, @Beckiejane.
I appreciate the additional details. Since you already have a Fitbit account, you can confirm the steps to set up your device at How do I set up a replacement device or add a second device to my account?
I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.