Pandora issue like no other

[diazdm7]

This is the notification I see when I go into the Pandora app under account>Media>Pandora: 

Ionic hasn't been able to download music updates in the past 30 days, so some content may have expired. Please place ionic on the charger while in range of your Wi-fi and it will check for updates. 

I've literally done everything with this ionic to get it to work. I've uninstalled the app, factory reset the ionic, have spoken with several support employees, reported the problem to pandora via the fitbit app. I did speak with Pandora and they told me that it was a problem of the fitbit which is true, since I can play Pandora on my phone and not my fitbit. I have literally done everything. All I want is a functioning Ionic and this has been a very poor experience. None of the customer support people have been able to help me and one individual even told me he escalated my case and that someone would reach out to me. That happened two weeks ago. Respond with an actual good answer please. I have literally tried everything (except break it). 

[Rich_Laue]

Have you had your ionic charging while trying to Conniect to Pandora? It needs to be charging to connect to the WiFi. 

[rcork]

I have the exact same error, tried the exact same things to resolve it, and nothing has worked. I finally got Fitbit to admit they dont know how to fix it and they approved a full refund outside of the 45 day window. I'm sending it back today.

The crappy thing is that they dont know whether a different Ionic will have the same issue.

[rcork · Accepted solution]

Well after returning and getting a new Ionic, Pandora works fine on the new Ionic. The issue definitely was linked to the old Ionic. So for now, the only solution to this issue is getting a new Ionic.

[Jlacy1010]

I just spent over 2 hours on the phone with your support department trying to figure out why no one is able to download Pandora on their Ionic watches...after trying everything you have mentioned below and even more, your customer support told me that this is a problem that they are unable to solve! Why in the world do you say it is “Resolved”? It clearly is not!

I was told that Fitbit engineers are aware of this and are working to find solutions but as it stands...There is no way to download Pandora on my watch. 

The most frustrating part is that I received a set of your Fitbit Flyer headphones for Mothers Day...I do not have a desktop or laptop so my only way to use the headphones was to purchase Pandora! Now I find it does not work!

Moderator edit: format and word choice.

[Rich_Laue]

Spoiler

 hello @Jlacy1010 let's first look at how and why a thread is marked solved. 

A Fitbit user will start a new thread in the comunity forum, asking a question to the community of Fitbit users. 

At some point a fellow fitbitFuser posts a response on how they where able to fix there same problem .

Then when the original poster tries what there fellow Fitbit user suggests and finds tgattit did indeed fix the problem, they, not Fitbit. marks the thread as solved .

So to find out why @diazdm7 might have marked the thread solved, we need to look at both the problem and the marked solution. 

The problem: 

Pandora is not syncing music.

The marked solution: 

@rcork wrote:

nothing has worked. I finally got Fitbit to admit they dont know how to fix it and they approved a full refund outside of the 45 day window. I'm sending it back today.

---

This is the post you are responding to and making me wonder if it was even read. 

Have you triad the reported solution yet? 

I would think that it will include: 

• Contacting Support
• State your problem 
• Include
• Phone type
• Everything that has been tried to find a solution. 
• Knowing that CS was able to help @rcork I would also include a link to the accepted solution in the thread. 

Have you informed CS that you are aware that an acceptable solution had to been found for @rcork? 

Please take a note of the Comunity Guide lines and not emphasize with all caps which is considered to be yelling and a sign of disrespect to fellow users.