Phone can't find Ionic/Unable to set up

[CINDYS15]

Last week my Ionic started losing time and stopped syncing. I tried everything recommended and nothing worked. So I deleted it from my account with the idea of adding it back and starting fresh. Now, when I try to set it up, my phone can't find it. I have tried with multiple phones; the Fitbit doesn't show up on any of them. Please help!

Moderator Edit: Clarified subject

[SilviaFitbit]

@CINDYS15 A warm welcome to the Community. Thanks for the details mentioned and the troubleshooting tried prior to posting. 

Since you've tried multiple phones but you're still unable to set it up. I would like you to confirm you followed this procedure to set it up to your account. 

Looking forward to hearing back from you. 

[CINDYS15]

Hi -

Thank you for your reply. Yes, as I stated before, I have tried everything that is suggested by Fitbit many times.

However, I do have an update. My phone now can find the Fitbit sometimes. The Fitbit occasionally displays the 4-digit code. When I enter it on the phone, it says "Connecting" until it times out. The Fitbt goes back to displaying the message in many different languages about installing/opening the Fitbit app. 

Please understand that I did everything in the HELP information provided by Fitbit before I initially reached out, and have continued to do so. I hope you can assist me. 

[PaulMe]

Make sure you have a strong wifi connection. Might be worth restarting you wifi modem as well. They can occasionally become stale and not pickup some connections. A reboot refreshes the connections and gives the modem a "flush". Wait 5 minutes after restarting your modem.

[Eliz07]

I have the same issue. The app requests the 4 digits but my Fitbit doesn’t give me the numbers. I tried in my laptop and it didn’t show as well. Restarted the Fitbit, reinstalled the app, etc. nothing helped. Can you help me please?

Thanks.

[SilviaFitbit]

@CINDYS15 Thanks for getting back. I truly appreciate the time you've spent troubleshooting this. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

@Eliz07 Welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. I've shared your post with our Support team and they said that you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions.