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Problems with ionic Fitbit

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‎12-28-2018 11:49

‎12-28-2018 11:49

I have not been able to sync to my Fitbit ionic since October 26 2018. I did a factory reset and removed my icon and I can't get it to work. Yesterday it reset but now it won't sync. What do I need to do to fix it

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2 REPLIES 2

‎12-28-2018 14:32

‎12-28-2018 14:32

@Hernal sorry to hear you are experiencing problems, there could by many reasons why you are struggling to sync. Have a careful check through this article on syncing which may help you resolve the issue. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎12-28-2018 20:13

‎12-28-2018 20:13

@Hernal if your having problems with syncing through the phone or computer, please include the type of device?

You did an unneeded factory reset, that removed the tracker from your account,  bad move, have you removed the tracker from your phones Bluetooth?

 

You say it won't work, but not what about it that won't work?

Where you able to setup the ionic again.or is it a sync problem?

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