help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PurePulse led is not working any more so no registration. What could be wrong ?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2018 11:35

‎06-05-2018 11:35

Already turned the device off and on. Did a firmware update, still no led.

Best Answer
0 Votes
5 REPLIES 5

‎06-05-2018 11:40

‎06-05-2018 11:40

Hi, @Sbeckers03, have you confirmed that the Heartrate is turned ON on your device?  On the Ionic swipe left, choose "settings" and scroll down to heartrate.  Make sure it is turned on.  If it is, turn off, go back to your home screen, then go back and turn on again.

 

Let us know if this solves it.  If not, you can get in touch with Fitbit Customer Support on contact.fitbit.com

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎06-05-2018 11:47

In response to Julia_G

‎06-05-2018 11:47

I have tried it, problem not solved.
Best Answer
0 Votes

‎06-05-2018 11:56 - edited ‎06-05-2018 11:56

In response to Sbeckers03

‎06-05-2018 11:56 - edited ‎06-05-2018 11:56

Have you done a restart?

https://help.fitbit.com/articles/en_US/Help_article/1186

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-05-2018 12:14

In response to WendyB

‎06-05-2018 12:14

Yes I did
Best Answer
0 Votes

‎06-05-2018 12:20

In response to Sbeckers03

‎06-05-2018 12:20

Best bet in that case is customer support: contact.fitbit.com

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer