Question about the material of leather wristband

[Darlene50]

Did anyone purchase a new brown Fit Bit wrist band that was supposedly to be leather. The band in the Fit Bit box is rubber. Everywhere on the box is states " Genuine  Leather ".  No way this replacement band is leather and it really looks cheap and crappy. I can't believe they sell this as leather, or is some company selling them in their regular boxes, but putting rubber wrist bands in the box?  If anyone has received a brown so called leather band was it really leather? If not, what did you do? I didn't buy it through this Fit Bit store, since it's so expensive. Thanks. 

Moderator edit: updated subject for clarity

[SunsetRunner]

There is another forum where your question is more likely to be answered. It's the fitbit ionic product forum .

[SunsetRunner]

Yes , They're made in a 113 year old leather tannery called Horween Leather Company.

[Cloggie8]

I bought brown and a 'indigo blue (actually is grey) 'genuine leather ones and they are definitely NOT leather ..... and I did buy both from the Fitbit store. Am going to contact Fitbit about this and will try and remember to update this.

[Darlene50]

Yes, I too thought it would be leather, but some sort of rubbery material.
It is really ugly, but love my Fit Bit.

[EdsonFitbit · Accepted solution]

Hello everybody, thanks for visiting the Fitbit Community.

Like @SunsetRunner mentioned, the leather wristband for the Fitbit Ionic is made of Horween® leather which is a high-quality leather hand-crafted and tanned in Chicago through traditional tanning techniques. @Darlene50 @Cloggie8 I'm sorry to hear that your Ionic wristbands don't seem to be made of real leather. 

@Cloggie8 I created a case with Customer Support to provide assistance. Please check out your inbox on the next days. They will let you know how to proceed.

@Darlene50 Since it has been a while from your first post, contacting the retailer might not be an option.

@SunsetRunner Thanks for your support.

Keep on stepping.