RESOLVED: Ionic calibration message

[MattFitbit]

Fitbit Update 5/23: This issue is now resolved. 

Huge thanks to everyone who endured this calibration notification. Your quick and detailed feedback helped our team to identify and implement a fix. 

If you are still seeing this calibration notification, please the steps I posted here to successfully calibrate your Ionic. 

If you are still experiencing this issue after performing the steps detailed above, please feel free to let me know by starting a new topic on the Ionic board. 

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Fitbit Update 04/25/2018: Thanks again for your continued patience as our team works towards a resolution to this issue. 

I appreciate all the feedback we have received in response to this calibration error. This information was very helpful for our team as they identified to root cause of the error. 

We hope to have this fix implemented soon and I will be sure to keep you all updated on when this release will start to roll out. 

I recognize that this is not an ideal experience, so I truly appreciate you all bearing with us while our team gets this sorted out. 

If you have any additional questions, you know where to find me.

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Fitbit Update 04/09/2018:  Just wanted to thank you all for your continued patience as our engineers work to fix this calibration error message issue. 

As mentioned previously, our team is aware of this issue and have proposed a fix which will be rolled out in a future update. 

I understand that the calibration message may be annoying to some and I want to assure you that our team is working diligently to have this issue resolved as soon as possible. In the meantime, please continue to ignore the calibration message as this should not affect the functionality of the Ionic. 

Special thanks to all who have confirmed whether or not they had performed a factory reset prior to receiving this message.  

If you have any additional questions, you know where to find me!

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Fitbit Update 03/27/2018: Hi all. 

Some users are receiving a persistent notification to calibrate their Ionic after updating to Fitbit OS 2.0. 

Our team is aware of this issue and are currently working to have it resolved in a future update. I will be sure to keep you all posted as more information becomes available. 

Thanks to all of you who have spent the time to report this issue, as your experiences have been forwarded to our engineering team. 

In the meantime, please ignore the calibration message, as it periodically may continue to pop up. 

If you have any additional questions, please feel free to reach out. Thanks again all! 

[Tprdavis]

I updated to the newest firmware and I still get a prompt to calibrate every night at 8pm. This is very disappointing, problem not solved!!!!

[Tprdavis]

This is identical to my current situation. 😡

[imeson79]

Give up, 

If you read their firmware 2.1 OS Update, its just "Backend system update/bug fixes" No actual fixes for the product itself. 

I think they really don't know how to fix it. 

I gave up and im going to get a Samsung Gear S3 frontier.  Or a Wear OS Device, least they seem to work right out of the box. 

[phrygiantheory]

Do you guys even test your updates before you roll them out?  QA anyone?

[Beth_McGlamery]

Has this issue been resolved yet? Mine is still asking to calibrate every day, sometimes more than once a day for the last couple months.

[Sheri7760]

I have the same issue as well. Very disappointed with my purchase of the Ironic.

[phrygiantheory]

Finally got them to replace my Ionic.  Spent about 2.5 hours on chat with them last night.  They tried claiming that the Ionic wasn't compatible with my Google Pixel 2 XL...so then I pulled out my old Samsung Galaxy S7 and tried that...still couldn't get the Ionic to find the new update.  Tried another factory reset.  Nothing.

Ended up getting a replacement.  They made me take a VIDEO of my watch with a case number written on a piece of paper behind it.  NEVER had to go through all this with Fitbit before.  When I've had a warranty issue they just sent a replacement without hassle...I don't know what is going on internally with them, but they need to change their customer service ways back to the way it used to be...meaning...no BS/no hassle...especially on a product that I just bought 5 months ago at $300 that became useless because of their firmware update they obviously didn't do enough QA testing on.

[mevalle]

Hello,

I still have calibration issues, which have only started coming more frequently. I think it pops up about 4 or more times a day. Any updates for the month of May? Also, my text messages and alerts are no longer going to my watch. Not sure what happened.

[MissUrka]

@MattFitbit 

It has been over 6 weeks and still no calibration resolution. What is Fitbit planning to do about this? Has there been any solution or resolution?

[Sheri7760]

Exactly i cant get my message alerts to work. Calabration coming up numerous times a day and will not calabrate. Battery life not as advertised. I wish i would have stuck to my old fit bit and saved a ton of money


Sent from my Verizon, Samsung Galaxy smartphone

[phrygiantheory]

My advice to all of you is to get on chat with a customer service rep.  Tell them what the issue(s) is/are.  I talked to 3 different people before they decided to replace my Ionic...

[phrygiantheory]

I will say this.  Being in IT for over 20 years and seeing THIS trainwreck...this will most definitely be my LAST Fitbit product.  Pretty much begging for a replacement for something THEY broke is NOT good customer service in my opinion. 

My Ionic worked FINE before this Firmware update.

I'll be afraid to update the replacement once it comes in...

[phrygiantheory]

YUP!  I had to take like 3 videos because they kept being returned to me by their email system as being too large.  Ended up having to send a photo of me with the watch and a case number written on a piece of paper.  What is up with THAT nonsense!  I've never had to do that with a product ever!

[MissUrka]

It’s not just the “annoying calibration message” it’s the fact that the ionic is not functioning properly (ie HUGE heart rate discrepancies, step count inaccuracy, 3rd party app syncing not working). Too many items to list. The annoying message is the least of it. 

[SunsetRunner]

This! Yes!

Since the update in March my RHR has sky rocketed 14 beats (from a 61 to a 75, on occasion the watch has its own pulse even when I'm not wearing it) and my step count used to average 12k now I'm lucky to get 8k. Idk what could have happened to cause this because nothing about my activity has changed.

I've been on the phone and chatted with tech support and all they tell me toto preform a factory reset, which I could swear should delete  all data and user information but it doesn't it just resets the watch face. I'm over it. 

[phrygiantheory]

Exactly.  It can't calibrate - so therefore NOTHING is going to work properly.

[Km-11]

Same thing at least  twice a day I receive the calabration message. I just says fail every time I try.

[kurwa]

For all recent users encountering this issue: This is the same story fitbit
has been giving us for the past two months. If you're having issues even
after the last update (last week), replace your device at the store if you
still can. Don't wait on fitbit. I replaced my watch and the new one is
working as intended.

[Gnorko]

Fix it, this sucks

How the hell do test your software...

Why is things not working

[CamperRon]

Sorry I’m not aware of any way to test it. And from watching this blog it looks like the “fix” they rolled out didn’t work.

Sent from my iPhone