help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reboot Required to Sync Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2018 16:25

‎04-05-2018 16:25

Ever since updating to FitBit OS 2.0, I’ve had to shutdown my Ionic twice a day to get it to sync with the app on my iPhone. 

 

FitBit support had me do all the troubleshooting, and it is well documented in support case #24135554

 

Their end workaround was for me to just deal with daily reboots. 

 

I’m wondering if anyone else has had this issue. I’m also wondering if any FitBit employees could comment. This certain isn’t very positive experience for a hopefully not formerly long-term customer. 

 

Best Answer
6 REPLIES 6

‎04-06-2018 07:28

‎04-06-2018 07:28

Strange @np_van as I’ve no problems with my iPhone. Sounds like possibly there’s a Bluetooth conflict. I’m presuming you’ve restarted your phone to perhaps clear its memory. Perhaps try forgetting the Ionic and then establish a new connection?

Best Answer
0 Votes

‎04-06-2018 08:07

‎04-06-2018 08:07

I wonder if this is the same issue I have with my Ionic.  It keeps disconnecting from the bluetooth on my phone and I had to reboot both devices to sync yesterday.

Best Answer
0 Votes

‎04-06-2018 08:23

In response to SunsetRunner

‎04-06-2018 08:23

I have done all the troubleshooting including:

  • Deleting the Fitbit app from my phone
  • Deleting the Ionic from my account
  • Deleting all Bluetooth devices on my phone
  • Factory resetting the Ionic.

Basically, the workaround is shutting down and restarting the Ionic twice a day.

Best Answer
0 Votes

‎04-08-2018 07:46 - edited ‎06-03-2024 05:52

In response to np_van

‎04-08-2018 07:46 - edited ‎06-03-2024 05:52

Hey guys @np_van @beachbrum, it's great to see you around the Fitbit Forums! I on the same boat than @SunsetRunner, so far so good with my Ionic. 

I have replied to you @beachbrum, in this post. Are you both using more than one device to sync? 

After doing what you mentioned in your last post, do you keep restarting your Ionic in order to sync @np_van? By any chance, are you getting any error message either on the app or watch?

Looking forward to your response.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-08-2018 08:58

In response to MarreFitbit

‎04-08-2018 08:58

Hi,

 

I’m only using my iPhone to sync the Ionic. Also, I need to shutdown and restart the Ionic to get syncing working again.

Best Answer
0 Votes

‎01-07-2019 13:09

‎01-07-2019 13:09

I just received my ionic for a Christmas gift. I am using a LG G6 with the latest fitbit app and the latest firmware on the watch. 
I usually start with rebooting the Ionic first and if that doesn't work I reboot the phone.  If I have been using some BT headphones or something, sometimes I'll reboot the phone first.
I have to reboot almost everyday so far.

Best Answer
0 Votes