help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Recording Steps while tracking sleep?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2017 17:12 - last edited on ‎11-29-2017 07:47 by Moderator Alum

‎11-20-2017 17:12 - last edited on ‎11-29-2017 07:47 by Moderator Alum

I have the Ionic and for the last 2 days I have also recorded a lot of steps while sleeping, last night it was around 3800 but only 0.6 of a km travelled. The sleep tracker is showing I slept well so I don’t know why the step count is so high. I have shut the tracker down and restarted and also have it set to dominate wrist 

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
2 REPLIES 2

‎11-29-2017 07:46

‎11-29-2017 07:46

@graker Welcome to the Fitbit family! This is very strange! Is this happening to you every night? Did it kept happening to you after the restart?

 

What days did this happened?

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes

‎11-29-2017 08:03

In response to SantiR

‎11-29-2017 08:03

@SantiR wrote:

@graker Welcome to the Fitbit family! This is very strange! Is this happening to you every night? Did it kept happening to you after the restart?

 

What days did this happened?

 

Keep me posted! Smiley Happy

G'day Santi

 

Yes it has happened since restart, I have also done a full factory reset, the most recent time was last night when it recorded around 3000 steps starting at 3-45 am for 1-1/2 hours when I looked at the step tracking, I have had to record Driving to take the steps of my daily count.

 

I wear the watch for sleep tracking so it is not sitting on a hard surface to be affected by vibration.

 

I did another Factory reset tonight so I will see what happens when I get up in the morning

 

Cheers

Grant

 

Best Answer
0 Votes