Red cross

[SallyBFM]

Hi, After my screen stopped tracking i tried to do a factory reset and now my Ionic has a big cross with "Data not cleared Sync and try again"...Help !

[NellyG]

Try another Factory Reset using the buttons and see if that clears it. Let us know how you go 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[SallyBFM]

I get the vibration but then the red cross comes back.  Ive tried a couple of times and it works as you explained but always the red cross.....

[KirstyR.]

Hi

Can you advise if you have found a fix for the big red cross 

I've been on days and have had no joy

[SallyBFM]

Hiya,

Absolutely no luck at all so I ended up taking it back to the shop and they offered to change it !!

[augustspies22]

Fixed it by first going on Fitbit app and disconnecting it. Then reconnected it. Worked fine.