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Registered for Fitbit Ionic recall on 29 September, no refund received as of yet

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‎11-24-2024 01:01 - last edited on ‎11-26-2024 10:48 by Fitbit Moderator

‎11-24-2024 01:01 - last edited on ‎11-26-2024 10:48 by Fitbit Moderator

I completed all the necessary steps to get my Fitbit Ionic refund and received an email.

Yet I've not received any refund. Fitbit customer service (by chat and phone) told me they don't handle it, gave me a number which wasn't active and gave the same automated "the party is not answering, goodbye" message. What is going on? Am I meant to get my refund or not? It seems like I can't contact anyone regarding this! 

 

Moderator Edit: Personal info removed.

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‎11-26-2024 10:55

‎11-26-2024 10:55

Welcome to the Fitbit Community, @ntq96. I'm sorry to hear that you haven't received your Fitbit Ionic recall refund yet and I'll be happy to assist.

I understand how frustrating this could be and you should contact the recall center to get information, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

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