Replacement Ionic black screen of death

[Tommmmy]

My first ionic I purchased in late 2017 died and was replaced after approximately one year. My replacement is currently a black screen. The problem started by the watch touchscreen not responding to touch. 

After restarting the watch several times then doing a factory reset my watch is now just a black screen.

Fitbit thinks offering 25% off a new watch is an acceptable solution. This is a slap in the face. 

Why should I spend $250 on a new watch when it will more than likely die after one year. 

I've owned a charge two Surges and now my 2nd ionic. These products are so cheap. I've never seen so many complaints about a companies product.

Fitbit support has been no help and they just send the same old computer generated responses. I'm done with this company and the lack of care or compassion for their customers  

[SilviaFitbit]

Welcome to the Community @Tommmmy. Thanks for taking the time to share your experience with our Support team. 

Your feedback and comments are appreciated, these comments help us to continue improving our services and devices. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the quality of Fitbit devices. 

I'll be around if you need further assistance. 

[CrystalJo]

I’m in the exact same boat! Ionic went bad, then was sent another and 1 year and 2 weeks later I have a black screen and I’m only offered a 25% discount. Fitbit is a terrible company!