Replacement Ionic has become frozen

[darylholmes]

Dear Community,

I am expecting to have my 2nd Replacement for my Ionic. I will never complain about the ability of the company to provide incredible after-sales service and Warranty.

On both of the two Fitbits, I have received, both have crashed dramatically. After many contacts with Live- Chat, all that could be resolved was to send me a replacement which I am delighted with.

After all the discussion and research possible I did the factory reset and the message is the same

Data not cleared Sync & try again To my dismay, the watch has become frozen. 

Is this a one Off experience or have others experienced the same levels of frustration

Daryl Holmes

Moderator edit: updated subject for clarity. 

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @darylholmes and for sharing your experience with your Fitbit Ionic. 

I understand how frustrating this could be and I have noticed that you already have a case and that our team is already assisting you. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[darylholmes]

Thank you,

Hopefully, now that Google has become involved there could be improvement