Replacement Order

[Cindels]

I logged my faulty fitbit Sunday. It was confirmed that the watch is still under warranty and that it will be replaced. The agent gave me a order confirmation number. Today is Wednesday and to date no email has been received to confirm the order or if it is in process. I am very anxious to know what is going on. How can I get a follow up? 

[SunsetRunner]

Did you call customer service and ask with your order number?

Calling from US:

(877) 623-4997

Calling from Abroad (add +1, US Country Code)

+1 877 623-4997

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

Monday - Friday:

From 4am-8pm PST (US)

Weekend:

From 6am-5pm PST (US)

[Cindels]

I am from South Africa so I would prefer to email them, but there is no contact email. I tried searching for the live chat option but can't find it.