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Resolution for battery not charging issue

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‎04-07-2020 15:45 - last edited on ‎04-15-2020 17:04 by Fitbit Moderator

‎04-07-2020 15:45 - last edited on ‎04-15-2020 17:04 by Fitbit Moderator

Ionic not charging? Done all the simple things like clean terminals, check power source etc? Good. Now follow these 4 steps. However if you want to shortcut any of them, forget it. It won;t work for you!

 

1. Do not panic.

2. Connect watch to charge cord but leave the charger OFF at the power source.

3. Leave like this overnight. 12 hours. NO SHORTCUTS I said!

4. Turn charger on at power source. Fixed!

 

Moderator edit: Subject for clarity 

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‎04-15-2020 17:04

‎04-15-2020 17:04

Hi @Storky, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding.

 

Thanks for taking the time to share your thoughts and personal experience with the charging issue of the Fitbit Ionic, the willingness to help here in the Community Forums is always appreciated. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

Thanks for being part of the Fitbit family!

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