Revert to production firmware from dev firmware

[ErickFitbit]

Fitbit Update 12/05/2017: The official firmware update has been released. You can now just update to the latest release version to get development capabilities.

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Fitbit Update 10/25/17: If you'd like to revert from the developer firmware (27.30.3.2) to the production firmware (27.25.16.7), follow the instructions below:

• Add your email address associated with your Fitbit.com account to this Google form.
• Wait 48 hours (if adding on a weekend, wait until the following Tuesday)
  • THIS STEP IS VERY IMPORTANT
• Factory reset your Ionic.
• Set up your Ionic watch with the same email address you added to the form linked above.

[ramsandyp]

I am planning to setup a new Ionic. I have registered for beta firmware earlier. I don't want to install it on the new Ionic after reading the comments here. Do i have to opt-out before i set it up or will i be able to install production firmware and later be prompted for the beta firmware?

[SunsetRunner]

No.  I can't achieve the reset step and it doesn't communicate with the cell phone. 

[SunsetRunner]

I think you should opt out according to the instructions as your first step.  Then don't install any new software as it asks until you know for certain that it's the production software that it wants to download.  (It won't download any new software without your explicit OK.)  I don't know how to tell which software is ready to download so you must find a way to find out for sure.

[JonFitbit]

All pending requests have been processed.

[JonFitbit]

All pending requests have been processed.

[theeaglesfan005]

So I reset and everything

but I still have the Developer Menu and after the firmware update it says it’s on Version 27.30.5.8

that doesn’t seem right

[JonFitbit]

All requests have been processed. 

@theeaglesfan005 looks like your request was missed, but I've done it now.

[theeaglesfan005]

How do you get rid of the Developer Menu in the Fitbit App?

i am on Version 27.25.15.7 now... so looks like it worked

will find out tomorrow on my run

[jforshner]

How often does it get reviewed? I'm really aggravated the customer service took 4 calls, 3 no successful solutions and then finally an email barely guiding me to this solution. They already had me factory reset before sending me this information, I'm still on 30.5.8. I assume I'll have to reset it again whenever my email goes through?

[jforshner]

I really need to get my ionic up and running for a run. Has my email been processed?

[JonFitbit]

They say to wait 48 hours, but all requests have now been processed.

[waluigi27]

Unfortunately, I did not see this thread before installing the beta firmware. My Ionic is now not charging and not working properly. I've submitted my email to the Google form.

[JonFitbit]

All requests have been processed. 

[JonFitbit]

All pending requests have been processed.

[rshuklis]

I just downloaded 30.5.16. what does it change? Otherwise most of the stuff is working....

[JonFitbit]

All pending requests have been processed.

[RunTrails]

Is there a way to firmware reset the ionic using the hw buttons?  During an earlier attempt to reverse to production firmware it looks like the apps failed to install on the ionic, including the settings app.  I have a watch face but that's it.  The ionic won't sync with my Android phone even though the Fitbit app can see the device, it gets stuck on "connecting, otherwise I would try an update from the phone app.

[RunTrails]

Holding all three buttons down for 15sec didn't work, but I did get unblocked by clearing out the other bluetooth connections on my phone.  That enabled the fitbit app and the ionic to pair, and it's now installing the apps onto the ionic.

[RunTrails]

I put my name in (yos****rr@gmail.com) have gone through the steps and still see developer menu and firmware version 27.25.16.7

Should I do a firmware reset again?

[SunsetRunner]

how can opt in again? a reseantly opt out by the presented method. would be great to receive developer Firmware again. 

[JonFitbit]

All pending removal requests have been processed.