help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Runs/workouts not uploading to strava or myfitnesspal

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-10-2018 17:54

‎05-10-2018 17:54

My Ionic hasn't uploaded a run to strava for the last 2 days nor has it uploaded a workout to myfitnesspal.  Is there something going on? Is it a quick fix that I don't know about? It was syncing just fine until Monday (5/7/18).

Best Answer
0 Votes
2 REPLIES 2

‎05-10-2018 20:21

‎05-10-2018 20:21

Ionic will only sync to Strava if the run uses GPS (really annoying limitation). You also need to authorize it in the app configuration in the fitbit app.  Randomly the app will unauthorize (typically when it updates, you update the fitbit, or the wind blows form the east) needing you to re-authorize it.  

Best Answer
0 Votes

‎05-11-2018 05:15

In response to SunsetRunner

‎05-11-2018 05:15

Thanks. I used the gps and did all of this multiple times. It finally
showed up 24 hours later.
Best Answer
0 Votes