help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Saltwater - stopped working!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2018 22:16

‎08-31-2018 22:16

Two weeks ago, I went to the beach with my Ionic on. I was in the water for no more than 30 min  in depths of abt 5 feet. Despite rinsing and drying off my Fitbit isn’t turning on even after connecting it to charge newly. I even put it in dry rice to suck out moisture. This is disappointing as the manual says ocean water is fine. Does anyone know what I can do - I’ve only had it for 6 months and I’d like not to have it destroyed already. Thanks.

Best Answer
0 Votes
3 REPLIES 3

‎08-31-2018 23:11

‎08-31-2018 23:11

You need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-01-2018 05:08

‎09-01-2018 05:08

I spend a month, every day for at least an hour a day, in salt water and never had a problem.  Looks like your device is defective.  Hopefully it's under warranty and you can get a replacement.

Best Answer
0 Votes

‎09-06-2018 21:03

In response to NellyG

‎09-06-2018 21:03

Nelly tks a lot for the reply. I’m not super tracking where the link is - can you point me in the right direction. I bought it from Best Buy and I’ve done more to fix it and it is still not turning on...

 

Really appreciate the help. Nothing I am doing so far is working.

Best Answer
0 Votes