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Screen Wake on Ionic not working

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Ionic no longer will wake when i raise my arm. It used to have a setting when you swiped right to toggle between manual and automatic but that is gone. Nothing happens when you swipe and i cant find anywhere else it could be

 

 

Moderator edit: updated subject for clarity

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Hey there @meberose, thanks for stopping by! Robot wink To access music controls, use Fitbit Pay, turn on or turn off notifications, or change your screen wake setting, press and hold the back button. Swipe left to access the quick settings screen (Screen Wake). 

 

If after following those steps you're still missing the Screen Wake settings or this feature is not working as it should, I'd recommend restarting your Ionic by following these steps:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

 

I'll be around if you need further assistance! 

Maria | Community Moderator, Fitbit


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Thanks, worked for me to turn screen wake back to auto!

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