Screen display not crisp anymore-grainy lines.

[SunsetRunner]

My display looks like an old tv getting bad reception. Lines running through the display. Very sad that issues are popping up after getting this in June. 

[SunsetRunner]

Try a Restart, JPH, and do it several times if necessary.

[SunsetRunner]

More than 10 times? It’s not clearing up. ☹️

[SunsetRunner]

Next step is Factory Reset reached by swiping left to Settings, then About and then Factory Reset.  Sync before you do this and you won't lose today's data.  The tracker is returned to the state it was in when you unboxed it and you will be given detailed instructions about starting all over again.

[SunsetRunner]

Well I tried it and nothing is fixed. Now I can’t get it to even sync. Nice Father’s Day present. I should have learned my lesson after my Surge came apart. Thanks for trying to help me, I appreciate it. 

[SunsetRunner]

That’s what I was getting.

This is now.

[SunsetRunner · Accepted solution]

Time to contact Customer Support.

[SunsetRunner]

They are taking care of me. Thanks again. 

[SunsetRunner]

You're welcome.  I'm sorry we couldn't fix it ourselves.

[SunsetRunner]

You did your best and that's truly appreciated!

[MarreFitbit]

Welcome on board @SunsetRunner, it's nice to see a new member around! I'm glad to hear that our Customer Support Team took care of this situation. It seems that a new tracker is on its way. Yay! 

Thanks a lot for you great help @SunsetRunner! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[SunsetRunner]

So it’s already on its way? I’m not sure how to check my case number.