Screen fell off.

[Dreamermoonbeam]

I was laying in bed when i felt my iconic vibrate and i went to check it and the screen had fallen off it was on the bed with me. Is there any way to get this fixed?

[Philthepower]

Customer service is amazing they sent me a replacement unit when i was unable to charge it.

[RicardoFitbit]

Hello guys! It's a pleasure to provide assistance with your Ionic devices, my apologies for the delay in responding both of your posts. A warm welcome to our Community Forums @Dreamermoonbeam @Philthepower.

@Dreamermoonbeam I'd like to let you know that our Customer Support team informed me that they already provided you with assistance just as @Philthepower recommended you. That said, if you have any additional questions about the outcome of you case, I suggest you to get in touch with them again for more information and details. 

Don't hesitate to contact me back if anything else is needed, I'll be around.  

[Dreamermoonbeam]

I am extremely disappointed that my fitbit cant be fixed. What's worse is I
have no way of replacing it. My Iconic has been a big part of my life. Now
I feel lost with out it. For those who are looking to purchase any of their
products make sure you get the extended warranty.

[RicardoFitbit]

Thanks for your reply @Dreamermoonbeam.

I'm sorry to know that your Ionic device doesn't met all the requirements to move forward with a replacement process accordingly to our warranty policies, I totally understand how disappointing this situation can be for you. Let me share that we do not have any certified repaid center to check your device individually, reason why our customer support team proceed to determine your eligibility for a replacement device.  That said, I recommend you to contact them back if you have any additional questions about the outcome of your case, I'm sure that they'll provide you with more information and details.

Your extended warranty suggestion is appreciated.

I'll be around if you need anything else. 

[Dreamermoonbeam]

I have no more questions at this time. I just know I wont be a fitbit user
for a very long time even with the coupon they sent me I still can not
afford a replacement. The coupon expires in 30 days. Thats not enough time
for me to save up for it. It took me over 6 months to save for the ionic in
the first place.

[RicardoFitbit]

Hello @Dreamermoonbeam thanks for your reply and update, my apologies for the delay in responding your post.

Thanks for letting me know that our Customer Support team provided you with a discount offer accordingly with our warranty policies, I'm sorry to know that you're not satisfied with the service provided. I recommend you to contact them back if you have any additional questions about the discount offer that was provided by them, I'm sure that they'll give you more information and details.

I'll be around if you need anything else.