help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen glitches now doesn't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2019 23:29

‎01-17-2019 23:29

Hi, my Fitbit ionic (Adidas edition) had lines and a discoloration on the screen yesterday and then the screen went blank. I restarted it but now it's not turning on or connecting to the phone.

I'm currently raising money for charity that involves tracking the distances I have moved and need this fixed asap. Can anyone help please?

 

I have fully charged it and that's done nothing either.

 

Thanks in advance

Best Answer
0 Votes
3 REPLIES 3

‎01-18-2019 04:55

‎01-18-2019 04:55

Well worth trying restarting several more times, but it doesnt sound good. Contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎01-18-2019 05:19

In response to NellyG

‎01-18-2019 05:19

Thanks Nella, tried that with no joy. Contacted customer service. Hopefully they may be able to help.

Best Answer
0 Votes

‎01-20-2020 14:32

In response to Vijay187

‎01-20-2020 14:32

Hello, did support get back to you? This has literally just happened to me today. I have also contacted support. 
hope yours has been fixed 

Best Answer
0 Votes