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Screen not working, battery drained

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‎12-20-2019 22:53 - last edited on ‎12-21-2019 10:26 by Fitbit Moderator

‎12-20-2019 22:53 - last edited on ‎12-21-2019 10:26 by Fitbit Moderator

First i notice that my ionic got a line.. then days later.. the ionic battery start to drain off easily.. done a factory reset.. screen become very dim for 15min... message Fitbit. the only suggestion they can give is just go and buy a new one.. as the ionic is out of warranty.. such a expensive tracker don't last long .. just can't believe it... 

 

Moderator edit: Updated subject for clarity 

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‎12-21-2019 10:26

‎12-21-2019 10:26

@Cooj Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate your feedback and comments, we're always striving on improving our Customer Service. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option you were given, please reply back to the case that you already have. 

 

I'll be around if you have any additional questions. 

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‎12-21-2019 13:33

‎12-21-2019 13:33

Same exactly problem and response from Fitbit. Totally unreasonable 

 

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