Second Ionic display stays black or on for longer

[KalEl2109]

You may see from earlier posts on here, I had the Ionic and was really impressed until it got poorly and then died!!!!

Unfortunately, I didn’t really get the support I needed and had to return it and managed to exchange for a newer Ionic!!!!

I’ve had this new one for about three months now and again, it’s started to go wrong....I’m constantly bombarded with calendar updates, the screen stays black for a while or stays on for longer - this is despite having the correct settings, the update DIDN’T work the first time so had to try again.....

It seems to be problem after problem and despite really liking the Ionic, WHEN IT WORKS, I feel that I’m probably looking at returning it as it’s still in warranty, biting the bullet and going for an Apple smart watch instead!!!!😢😢

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@KalEl2109 Thanks for stopping by. I appreciate the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this with your second Ionic, please perform a restart and continue monitoring it. If your Ionic continues to stay black or on, I can continue assisting you. 

Keep me posted! 

[KalEl2109]

Hi,

Many thanks for your reply. I have followed your advice, tried everything and I’m still having the same issues but the calendar notifications has increased now. (Please see photo attached). This I get pretty much every ten minutes.....I’ve even deleted all notifications from my phone!!!!

Thinking it might be my phone, I have done everything possible with that too. 

PLEASE AUTHORISE ME RETURNING MY IONIC FITBIT TO WHERE I PURCHASED IT. As I have said previously, this is the second one and when I returned my first Ionic Fitbit, I had to contact yourselves to get authorisation. 

Thanks. 

[KalEl2109]

 

[SilviaFitbit]

@KalEl2109 Thanks for getting back. I appreciate the screenshot shared. In this case, I've shared your post with our Support team and they will let you know the options they have for you. 

Let me know how it goes. 

[KalEl2109]

Thank you.