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Setting Alarms on Ionic causes the watch to restart

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‎11-23-2017 10:18 - last edited on ‎11-23-2017 15:26 by Moderator Alum

‎11-23-2017 10:18 - last edited on ‎11-23-2017 15:26 by Moderator Alum

Love the Ionic. Have enjoyed using successfully for about 30 days.

"Alarms" on watch is a favorite function. Now, when selecting "Alarms" - watch restarts! No menu, no warning...watch face goes blank for about 10 seconds, and then shows fitbit icon while it resets!

Have done hard reset, not resolved. Any help out there?

 

Moderator Edit: Updated Subject for Clarity

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‎11-24-2017 00:11

‎11-24-2017 00:11

This is a known bug at the moment. See the following thread for updates from fitbit:

 

https://community.fitbit.com/t5/Ionic/Crash-when-opening-Alarms-app/td-p/2224533

 

It seems that a fix for this has been developed and will be included in the next firmware update for the ionic. There's no announced date for this.

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‎11-24-2017 21:40

In response to SteveH

‎11-24-2017 21:40

Thank you SteveH!! I'll await the next firmware update.

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