Showing active minutes in the morning

[sdgriffinblaze]

Past 3 days upon waking i have 1440 minutes of activity.  Have restarted the watch with no luck. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @sdgriffinblaze. Thanks for the restart that you've performed. It's pretty weird that you're waking up with active minutes. 

I would like you to double check that you don't have any manually logged activities in your Dashboard. This can be activities that you logged previously and can be affecting the data. 

If you're still having the same issue, provide me with a screenshot of the data that you're getting in the morning. 

I'll be around if you need further assistance. 

[sdgriffinblaze]

I don't log activity manually.  Here is a screen shot.  When i wake it goes to 1440 active minutes which by my calculations is 23ish hours.  Not even possible at 6 am. 

[Colinm39]

@sdgriffinblaze  That's really odd.. The Calories burned also look high from the activity level.. If I divided the minutes into the calories I get 3.07 calories/minute.. I only need 3 calories/minute for an active minute.. and you have 24 hours of minutes there.

What does the HR graph look like in your RHR tile..?  It's as if the HR recording has gone crazy and locked in a 24 hour period..

I would restart your Ionic..  I notice you have moved from a Blaze to an Ionic.. I have also found a solid "help" for the Ionic is to occasionally turn the Ionic off when you recharge, The charging will turn the Ionic on again. Like flushing the cobwebs out of the watch

[sdgriffinblaze]

Tried turning off and charging,  no luck.  Woke up this morning to 1440 activity minutes.  It happens soon after midnight as i checked my watch at 2 am when i couldn't sleep and the 1440 was there.  Heart rate tracking is normal.  

I just  bought this watch in January when my 1 year old Ionic went dead for no reason.  Hoping there is a fix.  I can't see buying another one after these problems if not fixable.  Thanks for the help. 

[SilviaFitbit]

Thanks for getting back @sdgriffinblaze. I appreciate the screenshot that you shared and the extra details mentioned. 

I would like you to factory reset your Ionic and then check if you continue seeing information in the morning. 

Thanks for your input @Colinm39. 

Keep me posted. 

[sdgriffinblaze]

Factory reset done.  Same  problem.  It's just after midnight and i have 1440 active minutes for the day. 

[sdgriffinblaze]

So what now? 

[SilviaFitbit]

Thanks for getting back @sdgriffinblaze. I apologize for the delay reply. 

I've shared your post with our Support team, they will continue assisting you on this. 

I'll be around if you need further assistance.