03-01-2018 03:42 - last edited on 05-18-2022 11:08 by EdsonFitbit
03-01-2018 03:42 - last edited on 05-18-2022 11:08 by EdsonFitbit
My sleep stages are no longer showing the light rem and deep for the past two days. My firmware is up to date. It’s not too tight this morning I also. Has this happened to anyone else recently?
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
03-02-2018 14:31
03-02-2018 14:31
A warm welcome to the Community @Butterflywings! It's pretty weird that you're not getting sleep stages anymore. I would like you to make sure your Fitbit app is the latest one 2.67 for Android and 2.46 for iOS.
Also, please tap on the sleep log and let me know which message you got.
Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
03-02-2018 14:31
03-02-2018 14:31
A warm welcome to the Community @Butterflywings! It's pretty weird that you're not getting sleep stages anymore. I would like you to make sure your Fitbit app is the latest one 2.67 for Android and 2.46 for iOS.
Also, please tap on the sleep log and let me know which message you got.
Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
03-09-2018 06:15
03-09-2018 06:15
It corrected it self
10-08-2019 18:26
10-08-2019 18:26
My sleep stages last night looked like a flat line. Nothing but awake and light sleep. I took a screen shot but don’t know how to get it to you
05-16-2022 15:25
05-16-2022 15:25
my problem is slightly different. Cannot get answers in any other forum.
Cell phone 1 - go to sleep - data is available (awake, light, deep, etc.)
cell phone 2 - deleted the FITBIT APP. Reloaded the app but it is different, When I go to sleep I get the time and sleep score but cannot get data.
Somebody please help me.
05-17-2022 06:43
05-17-2022 06:43
@Intruder145 Fitbit recalled the Ionic. Please see this page for more details. There is a link for you to get a refund.
Laurie | Maryland, USA
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-18-2022 07:00
05-18-2022 07:00
The Ionic is not my problem. It works perfectly on one phone. The second phone has a new FITBIT app. I can't access sleep data on the new app. The real problem is getting someone from FITBIT to talk to. maybe it's because Google is now the boss?
05-18-2022 11:06
05-18-2022 11:06
Hello everybody, thank you for visiting the Fitbit Community.
Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.
For more information, please visit this thread.
I am going to close this thread to keep the Community organized.
Have a nice day.
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