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Slow sync to strava

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‎11-19-2017 06:59

‎11-19-2017 06:59

So I used my Ionic for the second time today and for the second time I'm having issues to get my results to show up in strava.the ionic synced with the fitbit app but nothing shows up in strava. Last week I had a similar experience where my workout would only show up after 3+ hrs. Any fixes? I desynchronised and synchronised again before. Should just be running normally!

 

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‎11-19-2017 06:54

‎11-19-2017 06:54

So I charged my fitbit Ionic last night to make sure it was ready for my MTB ride today. However only 1hr an 53min in it totally failed and shut down. I powered it back up, it started working for 2 min and then shut down again. After this I started strava on my smartphone to do the tracking.when I finished i powered the ionic back on and suddenly it had 16% battery power. Did anyone have this experience? Last week I did a similar workout and it performed as expected. This weeks performance was far below my expectations. A half tracked tour doesn't help me at all.

Would love to have it preform properly for the next one though! Any fb is welcome! Thanks

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‎11-20-2017 10:20

‎11-20-2017 10:20

It's great to have you here @WouterNrs! I'm sorry for the issue you're having with Strava. Our team is aware of this issue and working towards a resolution. 

 

Thanks for your understanding and patience, while this gets resolved. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-20-2017 13:19

In response to SilviaFitbit

‎11-20-2017 13:19

Same issue. Subscribed for when it's fixed.

fitbit Sense
T-Mo Sammy S21 Ultra Running Android OS 11
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‎05-08-2018 19:29

‎05-08-2018 19:29

My ionic started this yesterday. It had been working well.  Yesterday's ride showed up 3 or 4 hours after I syncd to the Fitbit app.  This morning's ride still hasn't syncd 10 hours later.

 

Any fixes or workarouds out there?  Strava sync is one of the primary features I really love.  It saves my aging phone battery for being a phone but if this how well it works, it's kind of worthless

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